FAQ

 

How to contact us?

For any questions or concerns, feel free to send us an email to info@glamlite.com 

Mailing/return address: 5404 Whitsett Ave. N. Hollywood, CA 91607 

What forms of payment do we accept?

Visa, Mastercard, American Express, Discover, Google Pay, Afterpay, and many more in the works.

How long does it take to receive my order?

All orders are shipped from Los Angeles, California.

Domestic orders are processed within 1-3 business days and transit time is approximately 2-4 business days.

International orders are processed within 3-5 business days. Transit time varies.

How much is shipping?

We offer FREE shipping for all domestic orders over $49

Shipping under $49 inside the US and Puerto Rico is $4.99.

International shipping to Mexico and Canada is a flat rate of $16.99 under 3lbs, over 3lbs varies.

We also offer flat rate shipping Worldwide for for $22.99 under 3lbs, over 3lbs varies.  

How do I return my purchase?

We are happy to accept all returns for a full refund to the same form of payment used within 14 days of purchase. Due to sanitary reasons, all merchandise must be returned in new in original packaging and in undamaged condition. If you would like to return an item, send us an email at info@glamlite.com. Return shipping cost will be the responsibility of the buyer. 

My order was returned to sender because I supplied the wrong address. Can you reship it?

Incorrect addresses submitted cannot be reshipped/refunded.

*Please double check your shipping address before you submit all orders.

My package was lost or stolen from my address. Can you issue me a refund?

Unfortunately, we are not responsible for lost or stolen items.

Once orders leave Glamlite headquarters, they are under the responsibility of USPS with official record being your USPS tracking information. All customers claiming loss or theft will be required to submit a claim directly with USPS and follow their instructions. If theft is suspected, it may be a more serious problem of an insecure shipping location.